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Dynamics CRM 2016

hostrentbuyMicrosoft Dynamics CRM is the customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation

What is CRM?

What is CRM, and what can it do for my organization? CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. Interested in mobile solutions?

Lead your sales teams confidently

Planning and managementpicture_chart

Gain strategic advantage with real-time customer and competitive intelligence. Enhance visibility and enable better decision-making with sales reports, interactive charts and dashboards. Drive toward desired outcomes with real-time, contextual guidance to align sales behavior with best practices

Increase productivity, and spend more time with customers

Accounts and opportunities

Increase user adoption and help reduce training costs with an intuitive, immersive, process-centric experience. Gain visibility into past and planned customer interactions and activities across marketing, sales, and service. Increase sales rep adoption with customer relationship management (CRM) capabilities embedded inside Outlook.

See your sales data in a whole new wayscrn-crm-sales-analytics

 

Sales analytics

Analyze and get immediate insights across all your data with self-service BI. Gain instant visibility into your pipeline from anywhere, on any device. Empower your sales managers and reps to share insights and to analyze the data they need with real-time sales reporting, flexible dashboards, and inline data visualization.

Deepen customer relationships with relevance

Social and market insights

Give your sales team unprecedented social and market insights to foster customer relationships, generate more high-quality leads, and gain a competitive advantage. Social and market insights let your salespeople leverage connections and understand what prospects, customers, and competitors are doing and thinking, making every customer conversation more relevant, valuable and productive.

Connect with applications

Your time is valuable. Microsoft Dynamics CRM streamlines processes so that you can concentrate on the big picture rather than on the details. We can help businesses attract, win, and retain customers through solutions that proactively help people do business.

We include predefined best practice processes which are highly configurable and can accelerate time to value. New social capabilities enable you to connect your employees, partners, and customers through social networks and a variety of other communication and collaboration channels. These processes work for you to prioritize tasks, like executing targeted campaigns, closing deals faster, and turning customers into fans.

Unify your experiences

We are reinventing the way you work with customer relationship management (CRM)—whether you're on the road, at home, or in the office. We're continuing to invest in role-specific user experiences across various browsers, productivity applications like Microsoft Office, and mobile devices such as phones and tablets. Moving away from the traditional transactional approach, our new user experience guides people through processes, offering insights and suggestions that can drive maximum productivity.

The Microsoft Dynamics CRM Outlook client offers new insights with familiar usability, delivering real-time information and processes directly to your Inbox. Microsoft Dynamics CRM will continue to unify the experience for engaging prospects, customers, and colleagues across familiar applications, such as Microsoft SharePoint, Microsoft Lync, Skype, Microsoft Office, and Yammer.

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